What We Do
Role & Responsibility Clarification, Career & Skill Development
We believe optimal talent development starts with having an appropriate organizational structure and a clear definition of the roles and responsibilities needed to deliver on your objectives. Identifying the right skills and related expectations is critical to ensuring your people can deliver on their responsibilities. A career path is crucial to guide your people on their career planning and skill development journey.
A typical project may include:
The definition and/or clarification of roles and related responsibilities
Identification and definition of technical and general business competencies required for success in each role
The creation of career pathways and training materials to guide career planning and development
Marston Harlow has a proven approach for creating tailored, easy to use, organizational career paths that can guide your team’s career development. We have worked with a wide range of functional areas and companies and can leverage an extensive knowledge of roles, responsibilities and required technical skills.
In our experience good business decisions are made when a governance model and related processes are clearly defined. For example, product development requires a series of complex, cross-functional, decisions regarding product strategy, specifications, risks, issues and trade-offs. A clear governance model can optimize the outputs by optimizing the decision making process and outcomes. We understand what is needed to define and establish an appropriate governance model:
What is the outcome? (The Objective and Scope)
Who needs to be involved?(The Team)
How are decision-making made? (The Processes)
How are Issue/risk categorized and managed? (The Protocols)
What does each team member do? (The Responsibilities)
Our governance models are designed and implemented for practical application by working closely with our client’s subject matter experts to tailor the model appropriately. We also develop the necessary content for training and mobilizing staff to be effective in this new team system.
Decision-making and Governance
Process Streamlining and Optimization
Processes can become complex as a company grows requiring more people and functions to be involved or over time, as the volume and complexity of procedural documentation such as standard operating procedures, work instructions, templates, and tools expand. Often teams and individuals are left scratching their heads and saying, “Where do I start?”
Ideally process streamlining and optimization is a continual business focus to meet speed-to-market considerations, competitive threats and take advantage of new technology and innovation such as generative artificial intelligence.
We work closely with subject matter experts to define or redefine what needs to be done with a focus on how can we:
Simplify
Accelerate
Standardize, where appropriate
Guide
Project outputs can be in the form of Operational Playbooks or similar training materials to help link the underlying instruction in an easy-to-use and engaging format to ensure that your teams understand overall process objectives and context, how all detailed procedural documentation fits together, where it is located, with illustrative examples of use.